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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Karen Peters

Karen Peters

February 9, 2026

5  out of  5
rating by Karen Peters
"In the midst of family chaos, Hannah, Penny and Eli were the epitome of helpfulness and professionalism. ALL the changes I needed on ALL the policies were handled with ease. Great group of people to do business with!"
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Jaime Russell

January 30, 2026

5  out of  5
rating by Jaime Russell
"Chad Mitchell (and his awesome crew) have been providing excellent, reliable service and great rates to me and my many needs for 15 years or so. I have used them for home insurance, autos, renter’s insurance, business property and liability, and commercial property insurance, and they’ve been incredibly helpful all the time. They respond very quickly to my questions and needs, have great rates, and have been so helpful through every step of the process any time I’ve needed to file a claim."
We responded:
"Jaime, thank you so much for your review. We have enjoyed the partnership with you and look forward to our continued relationship. Thank you for being one of the best parts of Chad Mitchell State Farm. "
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Cindy Moon

January 30, 2026

5  out of  5
rating by Cindy Moon
"Very easy to update information and add renters insurance."
We responded:
"Cindy, thank you so much for the review. We appreciate the opportunity to assist you with your insurance needs. Thank you for your partnership, we look forward to continuing to serve you."
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Michael Rowland

January 30, 2026

5  out of  5
rating by Michael Rowland
"I have been using them for 8+ yrs now and they have been a great Agent for me and my family"
We responded:
"Michael, thank you so much for the review! We appreciate the opportunity to assist you and your family with all of your insurance and financial services needs. Thank you for being part of the Chad Mitchell State Farm family."
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Jesse Taylor

January 28, 2026

5  out of  5
rating by Jesse Taylor
"While no one really wants to deal with insurance Chad Mitchell’s agency and his staff are so good I text them just for fun. They are great and have made insurance for our home and cars easy and less confusing. The text feature is a bonus and they respond quickly."
We responded:
"Thank you so much for the view! We appreciate the opportunity to partner with you on all of your insurance needs. Thanks for being one of the best parts of Chad Mitchell State Farm."
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Hannu Multala

January 22, 2026

5  out of  5
rating by Hannu Multala
"Savannah was amazing, thank you for your help!"
We responded:
"Thank you, Hannu, for your wonderful feedback! I'm happy to hear that Savannah provided you with such excellent assistance. If you have any more questions or need further help, feel free to reach out to our office anytime. We're here for you!"
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Chad Norman

January 20, 2026

5  out of  5
rating by Chad Norman
"Their customer service is top-notch, with friendly and knowledgeable agents always ready to help. The claims process was smooth and efficient, allowing me to get back on my feet quickly after an incident. Highly recommend 😊"
We responded:
"Thank you so much for the view! We appreciate the opportunity to assist you with all of your insurance and financial services needs"
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Manel Vasquez

January 16, 2026

5  out of  5
rating by Manel Vasquez
"Muy buenas atenciones y servicio"
We responded:
"Thank you so much for the review! We appreciate the opportunity to assist you with all of your insurance needs."
Profile photo of Rayna Downing

Rayna Downing

January 2, 2026

5  out of  5
rating by Rayna Downing
"I’ve been a customer for several years. I was curious about adding a life insurance policy to my plan. I reached out and Penny was phenomenal to work with. She explained the different types of life insurance in easy-to-digest terms and worked to build a “hybrid” plan that bested suited my needs! I never felt pushed or coerced. Penny’s customer service is top-tier and her professionalism is unmatched. Very happy with State Farm!"
We responded:
"Thank you so much for the review! We love Penny, she is great. We appreciate the opportunity to work with you and put together a life insurance plan that was best for you."
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Spencer

December 30, 2025

5  out of  5
rating by Spencer
"I'm very impressed with this office's level of customer service and professionalism."
We responded:
"Thank you, Spencer! I'm happy to know that you were impressed with our customer service and professionalism. We’re committed to maintaining this high standard for all our customers. Let us know if there's anything else we can assist you with!"
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Juan S

December 30, 2025

5  out of  5
rating by Juan S
"Great customer service!!"
We responded:
"Thank you for the review! We appreciate the opportunity to assist you with all of your insurance and financial services needs."
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John C

November 17, 2025

5  out of  5
rating by John C
"Agent promptly took care of setting up payment of car insurance that was due when we were scheduled to be out of town."
We responded:
"Thank you for the review! We appreciate the opportunity to assist you. Thank you for be part of the Chad Mitchell State Farm team!"
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John Tierney

November 8, 2025

1  out of  5
rating by John Tierney
"This has to be the worst ever experience with an Insurance agent and his company. Had a vehicle breakdown that required a tow, I'm with the vehicle and on a main busily traveled major Hwy, place the tow request and don't hear anything for an hour and then receive a call from a tow driver that says he's just been dispatched for our tow and he'll be another 50 minutes barring no traffic issues. Having to wait over 2 hours for a tow is just damn ridiculous. Only thing this agent does is take your monthly vehicle payment and try to upsell more insurance coverage. This isn't the first experience of a long and tiring wait for a tow. This agent and his business is awful. Will definitely be looking for something thats cheaper and provides a quality service."
We responded:
"John, my apologies for your experience. This is definitely not what we expect. I will personally reach out to you to try and learn from this and make it better going forward. "
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Cynthia Neske

October 24, 2025

5  out of  5
rating by Cynthia Neske
"Always cheerful and helping with any issues no longer how long it takes!!"
We responded:
"Thank you, Cynthia! I'm happy to know that our cheerful service and dedication to resolving issues have made a positive impact. We're always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Woadie Russell

October 22, 2025

5  out of  5
rating by Woadie Russell
"I always have a great experience everytime I need something from Chad and his staff! Highly recommend. Been with them for years"
We responded:
"Thank you so much for the review! We appreciate the opportunity to assist you with all of your insurance and financial services needs. Thank you for being part of the Chad Mitchell State Farm agency."
Profile photo of Kim Edick

Kim Edick

October 22, 2025

5  out of  5
rating by Kim Edick
"State Farm is an awesome insurance co. They work with me and explain out the policy. I have even checked around for other ins quotes, for me they are the best. I can't thank the Chad Mitchell State Farm group enough. They also have the best customer service."
We responded:
"Thank you for the review! We appreciate the opportunity to assist you with all your auto, home and life insurance needs. Thank you for being part of the Chad Mitchell State Farm family."
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Jake Arant

October 19, 2025

5  out of  5
rating by Jake Arant
"Hannah and Penny are both awesome and always super helpful and patient with both me and my long-winded questions! They always keep me informed and explain things very clearly. A+ Five Stars Two Thumbs Up"
We responded:
"Jake, thanks so much for the review! We agree that Penny is awesome. Thank you for being part of the Chad Mitchell State Farm family."
Profile photo of Carol Sours

Carol Sours

October 17, 2025

5  out of  5
rating by Carol Sours
"We have been with this agency for years with several policies. Recently, we had to deal with a different insurance company on a real estate matter, and their service (or lack thereof) made me realize just how good we have it at Chad Mitchell State Farm. The team here is attentive, reaponsive, personable, and genuinely care - they take time to understand and help you find the best, most cost-effective solutions for your unique situation."
We responded:
"Thank you, Carol, for your wonderful feedback! I'm so happy to hear that our team's dedication and personalized service have made a positive impact on your experience. We truly value your trust and are committed to providing attentive and responsive support. If you ever need anything else, feel free to reach out!"
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Chuck Carroll

October 15, 2025

5  out of  5
rating by Chuck Carroll
"Always pleasant and they know just who I am ever time good stuff. Thank You"
We responded:
"Thank you for the five-stars, Chuck! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Mark Lamanske

October 6, 2025

5  out of  5
rating by Mark Lamanske
"Great group of people to work with very friendly and always helpful"
We responded:
"Thank you for the review! We appreciate the opportunity to assist you with all of your insurance and financial services needs"
Profile photo of Gage Guilliams

Gage Guilliams

September 11, 2025

5  out of  5
rating by Gage Guilliams
"When I moved off of my parent's auto insurance, I was recommended to this office by a friend of mine. Since making the switch, I have had nothing but a great experience and great deals! I have definitely saved a lot of money since the switch. I'd recommend Chad Mitchell to anyone who likes money in their pocket and anyone that likes good customer service."
We responded:
"Gage, thank you so much for the review! We appreciate the opportunity to partner with you on all of your insurance and financial services needs. Thank you for being one of the best parts of Chad Mitchell State Farm!"
Profile photo of Nicole Roberts

Nicole Roberts

September 8, 2025

5  out of  5
rating by Nicole Roberts
"Faith W. was very helpful today in transferring my policy over to my new vehicle. She handled business swiftly and thoroughly. Thank you"
We responded:
"Thank you for the review! We appreciate the opportunity to assist you with all of your insurance needs. Thank you for being part of the Chad Mitchell State Farm family."
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kerri wolf

September 5, 2025

5  out of  5
rating by kerri wolf
"They are some of the most helpful people I have ever had to deal with always polite very pleasant attitude and always seem to be smiling"
We responded:
"Kerri, thank you so much for the review! We appreciate the opportunity to partner with you on all of your insurance and financial services needs. Thank you for being one of the best parts of Chad Mitchell State Farm."
Profile photo of Eric Holm

Eric Holm

September 4, 2025

5  out of  5
rating by Eric Holm
"Always ready to help. Does not matter who you reach in the office. We are treated with respect and patience, even with the most inane questions. Chad's office is a model for others!"
We responded:
"Thank you for the review! We greatly appreciate your partnership and are happy to assist you with all of your insurance and financial services needs."
Profile photo of Kevin Clark

Kevin Clark

August 26, 2025

5  out of  5
rating by Kevin Clark
"This office is one of the best I have ever worked with. It’s unfortunate that they can’t fully control rates but they will do everything in their power to make sure you have the best price and if they aren’t they will tell you. Would 100% recommend them and will always keep trying to come back and review my policies every 6 months. Eli is truly outstanding and deserves all the praise."
We responded:
"Thank you, Kevin! I'm happy to hear that you had such a positive experience with our office. Eli is indeed a valuable part of our team, and I'm glad his efforts made a difference for you. We appreciate your recommendation and look forward to assisting you with your policies every six months. Let us know if there's anything else we can do for you!"